A Career as a Fleet Controller at InterCape in Pretoria

Are you passionate about operational excellence and have a keen eye for detail? InterCape, a leading name in the transportation industry, is looking for a dedicated and experienced Fleet Controller to join their team in Pretoria. This role is more than just a job; it’s an opportunity to be a key player in ensuring the smooth operation of one of South Africa’s most trusted transportation services.

Why Choose a Career with InterCape?

InterCape is not just a company; it’s a brand synonymous with quality, reliability, and customer satisfaction. With a reputation built on years of delivering exceptional service, InterCape is committed to maintaining its high standards through the dedicated efforts of its team. As a Fleet Controller, you will be at the heart of this operation, ensuring that our fleet of coaches operates efficiently and that our customers reach their destinations safely and on time.

The Role of a Fleet Controller: A Day in the Life

As a Fleet Controller at InterCape, your day will be dynamic and filled with responsibilities that ensure the seamless operation of our fleet. From supervising staff performance to ensuring that each vehicle is in top condition before it hits the road, your role is crucial in maintaining the company’s high standards.

1. Supervising Staff Performance

Your role as a Fleet Controller includes overseeing the performance of the staff under your supervision. This means fostering productive working relationships, ensuring that work-related matters are addressed promptly, and maintaining compliance with company policies and procedures. You will be responsible for conducting performance assessments and keeping your immediate manager informed of all activities, progress, and results. Your ability to lead and manage will directly impact the efficiency and morale of the team.

2. Preparing Drivers for Their Journey

One of your key responsibilities is ensuring that drivers are fully prepared before they embark on their trips. This involves verifying that they have all necessary documents and equipment, such as valid licenses, PDPs, cell phones, and cross-border documentation when required. By ensuring that drivers are well-equipped and briefed, you help prevent delays and ensure a smooth journey for both the drivers and the passengers.

3. Maintaining Fleet Operations

Your role extends beyond just managing people; it also involves maintaining the operational efficiency of the fleet. This includes monitoring the productivity of individual coaches, ensuring that vehicles are clean and well-maintained, and handling any issues that arise, such as breakdowns or accidents. You will also be responsible for minimizing complaints and ensuring that any complaints are handled swiftly and effectively.

4. Conducting Daily Briefing and De-Briefing

Before and after each trip, you will conduct thorough inspections and briefings to ensure that everything is in order. This includes checking that all necessary permits and documents are valid, and that the vehicle is in optimal condition. Your attention to detail in these briefings helps prevent issues on the road and ensures that each journey is as smooth as possible.

5. Monitoring Fleet Operations

Your role involves continuously monitoring the status of the fleet and making adjustments as necessary to accommodate unplanned events. This requires you to collect and analyze data on coach movements, issue instructions to drivers and support staff, and ensure that all operations run smoothly. Your ability to adapt to changing circumstances and make quick decisions is essential in this role.

6. Providing Technical and Breakdown Support

When technical issues arise, drivers will look to you for guidance. You will provide technical advice and solutions to ensure that vehicles can continue their journey with minimal disruption. Whether it’s a minor technical glitch or a more serious breakdown, your expertise will be crucial in resolving the issue and getting the vehicle back on the road.

7. Ensuring Customer Satisfaction

At InterCape, customer satisfaction is a top priority. As a Fleet Controller, you will play a vital role in ensuring that customers receive the best possible service. This includes addressing customer inquiries promptly and courteously, handling complaints efficiently, and ensuring that all customer needs are met. Your commitment to delivering excellent service will help maintain InterCape’s reputation for reliability and quality.

8. Managing Non-Revenue Vehicles and Transfers

In addition to managing the fleet of coaches, you will also oversee the use of non-revenue vehicles, such as airport transfer vehicles. This involves ensuring that these vehicles are properly maintained, that all necessary checklists are completed, and that the vehicles are utilized efficiently. Your attention to detail in this area helps ensure that all aspects of the company’s operations run smoothly.

9. Utilizing Technology and Systems Effectively

In today’s digital age, technology plays a crucial role in fleet management. As a Fleet Controller, you will be responsible for using InterCape’s systems to monitor operations, track vehicle movements, and log important data. Your ability to effectively utilize these systems ensures that all operations are well-documented and that any issues are quickly identified and addressed.

Qualifications and Experience: What We’re Looking For

To excel in this role, you should have the following qualifications and experience:

• Grade 12 Certificate: A solid educational foundation is essential.
• Valid Code 14 Driver’s License: While you may not be driving regularly, understanding the requirements and challenges of the job is important.
• 3–5 Years of Operational Experience: Experience in a similar role will prepare you for the challenges of fleet management.
• Proficiency in Microsoft Office: Strong computer skills are necessary for managing the various systems used in fleet operations.
• Strong Organizational and Communication Skills: You will need to manage multiple tasks simultaneously and communicate effectively with drivers, staff, and customers.

Why This Role Matters

At InterCape, the Fleet Controller plays a pivotal role in ensuring that our operations run smoothly. Your work directly impacts the safety, efficiency, and satisfaction of both our customers and our staff. By joining our team, you will be contributing to the continued success of a company that is committed to excellence in transportation.

Ready to Take the Wheel? Apply Today!

If you are ready to take on a challenging and rewarding role with one of South Africa’s leading transportation companies, we encourage you to apply for the Fleet Controller position at InterCape. This is your opportunity to be a part of a dynamic team that values quality, reliability, and customer satisfaction.

Join InterCape and help us continue to deliver the best in transportation services. Your journey to a fulfilling career starts here.